Frequently Asked Questions

Frequently Asked Questions

Got questions? We've got answers! Here are some of the most common questions we receive from our customers.

Orders & Shipping

How long does delivery take?
We typically deliver within 3–5 business days across South Africa. Remote areas may take a little longer.

How much does shipping cost?
We offer flat-rate shipping on all orders. Free shipping is available on orders over a certain amount — check our shipping policy for the latest details.

Can I track my order?
Yes! Once your order has been dispatched, you'll receive a tracking number via email so you can follow your delivery every step of the way.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please contact us at hello@kinpaws.co.za to initiate a return.

What if my item arrived damaged?
We're so sorry to hear that! Please email us at hello@kinpaws.co.za with a photo of the damaged item and your order number, and we'll sort it out right away.

Products

Are your products safe for all pets?
All products in our store are carefully selected with pet safety in mind. Each product listing includes details on the intended pet type and size, so you can choose the right fit for your furry friend.

How do I know what size to choose?
Each product page includes a sizing guide. If you're unsure, feel free to contact us and we'll help you find the perfect fit.

Still Have Questions?

We're always happy to help! Reach out to us on our Contact Us page and we'll get back to you within 1–2 business days.