Shipping policy

SHIPPING POLICY

Last updated: 5 September 2026

Kinpaws delivers within South Africa.

  1. ORDER PROCESSING

Orders are processed within 1–2 business days after payment has been confirmed.

Business days are Monday to Friday, excluding South African public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

  1. COURIER AND DELIVERY TIMES

We ship via Aramex South Africa.

Estimated delivery is within 11 business days after dispatch. This is additional to the 1–2 business days needed to process your order.

Delivery times are estimates rather than guaranteed arrival dates. Public holidays, remote delivery areas, peak periods or courier disruptions may affect delivery.

If a material delay affects your order, we will communicate the available information and assist with resolving it. Your statutory rights relating to delayed or unfulfilled orders remain unaffected.

  1. SHIPPING COSTS

Delivery is free for orders over R1,000 within South Africa, calculated on the order subtotal after discounts and before shipping charges.

For other orders, delivery charges are calculated and displayed at checkout before you pay.

  1. ORDER TRACKING

Once your parcel has been dispatched, we will email your tracking details.

Please check your spam or junk folder if you cannot find the email. For tracking assistance, contact kinpaws.co.za@gmail.com with your order number.

  1. DELIVERY DETAILS

Please provide a complete delivery address and a contact number that the courier can use.

If you notice an error, email us as soon as possible. We will try to update the details before dispatch, but changes may not be possible once your parcel is with the courier.

If an incorrect address or missed delivery results in an additional courier charge, we will explain the charge and obtain your agreement before arranging paid re-delivery.

  1. MISSED OR RETURNED DELIVERIES

If the courier cannot complete delivery, please follow the courier’s instructions or contact us for assistance.

If a parcel is returned to us, we will contact you to discuss re-delivery or any other remedy available under applicable law.

  1. DAMAGED, INCORRECT OR MISSING PARCELS

If your parcel arrives damaged, contains an incorrect item or does not arrive within the expected timeframe, email kinpaws.co.za@gmail.com.

Include your order number and a description of the issue. Photographs of the parcel, packaging and item can help us investigate damage.

Please report problems promptly so we can assist and contact the courier. A delay in reporting does not automatically remove your statutory rights.

We will investigate with the courier and arrange an appropriate resolution in accordance with applicable law.

  1. CONTACT

For shipping and delivery enquiries:

Email: kinpaws.co.za@gmail.com
Website: https://kinpaws.co.za