Shipping policy

---

SHIPPING POLICY

Last updated: 29 August 2026

1. Order Processing

Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Partner

We ship all orders via Aramex South Africa, a trusted courier service offering reliable delivery nationwide.

3. Delivery Timeframes

All orders are delivered within 11 business days from the date of dispatch. Please note this is an estimate and not a guaranteed delivery date. Delays may occur during peak seasons or due to circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. We may offer free shipping on orders over a certain amount — check our website for current promotions.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your Aramex tracking number. You can track your order at www.aramex.com or via the Aramex app.

6. Delivery Address

Please ensure your delivery address is correct at checkout. Kinpaws is not responsible for orders delivered to an incorrect address provided by the customer. Re-delivery fees may apply if a parcel is returned due to an incorrect address.

7. Failed Deliveries

If Aramex is unable to deliver your order after multiple attempts, the parcel will be returned to us. We will contact you to arrange re-delivery, which may incur an additional shipping fee.

8. Damaged or Lost Parcels

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at [your email address]. We will work with Aramex to investigate and resolve the issue as quickly as possible.

9. South African Deliveries Only

We currently only ship within South Africa. International shipping is not available at this time.

10. Contact Us

For shipping enquiries, contact us at: kinpaws.co.za@gmail.com