Refund policy

REFUND AND RETURN POLICY

Last updated: 5 September 2026

At Kinpaws, we want you to feel confident about your purchase. If you need help with an order, email kinpaws.co.za@gmail.com.

  1. ONLINE PURCHASES AND CHANGE-OF-MIND RETURNS

Where the cooling-off provisions of the Electronic Communications and Transactions Act apply, you may cancel your purchase without giving a reason or paying a cancellation penalty within 7 days after receiving your goods.

You will be responsible only for the direct cost of returning the goods when exercising this cooling-off right. We will refund payments covered by that cancellation within 30 days of cancellation.

Please handle goods carefully and return them with their accessories and original packaging where reasonably possible. Missing packaging does not automatically remove your statutory rights.

Any exclusions from the cooling-off right apply only where permitted by law. Buying an item on sale does not, by itself, remove your statutory return rights.

  1. DEFECTIVE, UNSAFE OR DAMAGED GOODS

If goods are defective, unsafe or fail to meet the applicable quality standards under the Consumer Protection Act, you may return them within 6 months of delivery, at our risk and expense, and choose a repair, replacement or refund as provided by law.

Please report damage, defects or an incorrect item as soon as reasonably possible. Reporting a problem after 48 hours does not automatically invalidate your statutory rights.

Damage caused by misuse, unauthorised alterations or ordinary wear and tear is not automatically a manufacturing defect. We will assess each request fairly and in accordance with applicable law.

  1. HOW TO REQUEST A RETURN

Email kinpaws.co.za@gmail.com with:

• Your order number or other proof of purchase.
• The item you wish to return.
• Whether you are cancelling an eligible online purchase or reporting a problem.
• A description and, where helpful, photographs of any damage or defect.

You do not need to provide a reason when exercising an applicable cooling-off right.

We aim to respond within 2–3 business days with return or collection instructions. Please contact us before sending a parcel so we can provide the correct return address. Our response time does not shorten any statutory cancellation period.

  1. RETURN SHIPPING

For an eligible change-of-mind cancellation, you pay the direct return shipping cost.

For a valid defective-goods claim or an incorrect item supplied by us, we cover the reasonable return or collection costs.

Please package returns securely. For returns you arrange yourself, we recommend a tracked service and keeping your proof of dispatch.

  1. REFUNDS

Refunds will normally be made to the original payment method.

We aim to process approved refunds within 7–10 business days after receiving and assessing the return. Where the law requires an earlier deadline or a different refund process, that requirement takes precedence.

Your bank or payment provider may take additional time to display the refund.

  1. EXCHANGES

If you receive a defective or incorrect item, contact us to discuss the remedies available to you. A replacement will not be imposed where the law gives you the right to choose a refund or repair.

Other exchange requests are subject to agreement and stock availability.

  1. YOUR CONSUMER RIGHTS

Nothing in this policy excludes or limits rights you have under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law.

CONTACT

Kinpaws
Email: kinpaws.co.za@gmail.com
Website: https://kinpaws.co.za