Refund policy


REFUND AND RETURN POLICY

Last updated: 29 August 2026

Our Commitment

At Kinpaws, we take pride in the quality of our products. Please read this policy carefully before making a purchase.

Return Eligibility

We accept returns within 7 days of delivery, provided the item is:

  • Unused and in its original condition
  • In its original packaging with all tags attached
  • Accompanied by proof of purchase

Items that are not eligible for return include:

  • Items that have been used, washed, or altered
  • Sale or clearance items (unless defective)
  • Items without original packaging

Defective or Damaged Goods

In accordance with the South African Consumer Protection Act (CPA), if you receive a defective or damaged item, you are entitled to a repair, replacement, or refund within 6 months of purchase. Please contact us within 48 hours of receiving a defective item.

How to Initiate a Return

To start a return, contact us at [your email address] with:

  • Your order number
  • A description of the issue
  • Photos of the item (for defective/damaged claims)

We will respond within 2–3 business days with return instructions. Do not send items back without prior authorization.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 7–10 business days. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email address].

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Contact Us

For any questions about this policy, please contact us at: kinpaws.co.za@gmail.com

Just replace the bracketed placeholders with your actual contact details. I'd recommend having a South African attorney review it to ensure it fully covers your specific business needs under the CPA.